Loyalty Scheme

RULES OF GINGER COW’S LOYALTY SCHEME

The Scheme

• The Ginger Cow loyalty scheme is managed and remains the property of Ginger Cow Catering Company Ltd (trading as Ginger Cow Cafe & Bistro) at all times.
• Please note there is no loyalty card issued or needed – you probably have enough of these already!  To add loyalty points, just provide your name before you pay your bill. Points cannot be added after you have paid.
• Ginger Cow reserves the right to decline, issue or withdraw an account at any time.
• Ginger Cow reserves the right to change the terms and conditions of the scheme or to terminate the scheme at any time without notice.
• Customers are required to advise any change of details using our contact form on the website.
• Your Membership does not have an expiry date. However, your Points are only valid so long as you have used your account to earn and/or redeem Points in the past 6 months. If your Membership has not been used in this way for 6 consecutive months we reserve the right to remove points from your account balance.
• While registering to become a Member either at point of sale or through the Website, you will be asked to provide certain personal information, including your name, address and contact details. We are committed to maintaining the security of your personal information in accordance with the requirements of the General Data Protection Regulations and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. Details of data protection are included in our Privacy Policy and will apply whenever you provide us with personal information.

Points

• Points can only be earned, held and redeemed as set out in our terms.
• Any Points obtained or used otherwise than in accordance with our terms will be invalid and cannot be redeemed.
• Points are assigned to an individual customer and cannot be combined with Points earned by another customer and redeemed together.
• Loyalty points are issued at a rate, as published from time to time.
• Loyalty points are reset after 6 months if there has been no recorded usage on the account.
• The maximum number of loyalty points used during any one transaction or visit is 500.
• The loyalty points earned or redeemed will be set out on the relevant transaction till receipt.

Promotions

• From time to time Ginger Cow may run promotions where additional loyalty points or loyalty bonuses can be obtained. Ginger Cow reserve the right to terminate any promotions at any time and without notice.
• Promotions are singular and points cannot be claimed or redeemed on more than one promotion unless otherwise stated.